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Success Web is a range of products by The Web Co (The Web Company NZ Limited), Founded in 2004. The Web Co is an award-winning front-line-full-service digital agency. If it’s on a screen, we probably made it, pitched for it, or thought of it first.

We combine the three core pillars of the business, creative, development and marketing to produce award-winning digital solutions for our clients.

And that’s what we’re most proud of.

Terms and Conditions for Success Web by The Web Co

These are the Terms and Conditions on which Success Web will carry out work for you.

By signing up, you agree to the following Terms of Service for the use of Success Web services:
This Agreement is between Success Web, a product suite of The Web Company NZ Limited, (hereafter referred to as “Service Provider”) and all its purchasers and subscribers of services and products (hereafter referred to as “Client”) unless the context requires otherwise.
The Service provider, and/or its assignee does not guarantee any type of profit or response from said services.
The Client shall irrevocably indemnify the service provider and/or its assignee from and against any and all losses, claims, expenses, suits, damages, costs, demands or liabilities, joint or several, of whatever kind or nature which the service provider and/or its assignee may sustain, and/or to hold the service provider and/or its’ assigns harmless to which the service provider and/or its assignee may become subject arising out of or relating in any way to the use of the services provided under this Agreement, including, without limitation, in each case lawyers’ fees, costs, and expenses actually incurred in defending against or enforcing any such losses, claims, expenses, suits, damages or liabilities.

The Website Terms of Use of this agreement is governed by and will be construed according to the laws of New Zealand.

  1. Services
    • a. The service provider agrees to provide the client with a WordPress website and management service.
    • b.The service provider has 3 plans available being Own It, Pace It and Lease it. The first 2 options mean the Client owns the website when it is fully paid for and with the Lease It service the website platform is available for the client to use, so long as the Lease payments are made or if the client arranges a buyout of the service. Please see section (15) fifteen for cancellation details.
  2. Service Fee
    The client agrees:
    • a. To pay the fees that shall be charged to his/her account as a result of using the Success Web service, including but not limited to:
      • i. Subscription fees.
      • ii. Fees for supplemental services or features;
      • iii. Additional website customisation; and
      • iv. Purchases made using the service provider.
    • b. That subject to any applicable law, fees, and charges, Success Web services are non-refundable unless the pricing terms for the applicable service expressly states otherwise.
  3. Effective Date
    • a. This Agreement and the client’s use of the service provider’s services shall become effective on the date the order is submitted by the client;
    • b. Unless amended or termination notice is submitted by the client, at least seven (7) days prior to the expiration of the agreement, the agreement between the parties shall automatically renew for additional like periods (“Renewal Periods”) under the same terms and conditions as herein agreed. For account cancellation, refer to the CANCELLATION POLICY found in section (15) fifteen.
  4. Method of Payment
    • a. The client shall provide a valid credit card prior to and during any time the client receives Success Web Services.
    • b. Any client subscribing on a monthly basis will have their credit card charged the full monthly service fee in advance, which shall be recurring as long as the client stays on the service.
    • c. Receipts for the payment transactions will be emailed directly to the client by the Service Provider.
    • d. The client acknowledges and agrees that the Service Provider will not require any additional authorization for any recurring payments or automatic billing options.
    • e. The client shall be liable for any fees the Service Provider will incur in its efforts to collect any unpaid balances if payment is not made more than fourteen (14) days past due.
    • f. Any billing problems or discrepancies must be brought to the Service Provider’s attention within sixty (60) days from the date the client is billed. If the client does not bring them to the Service Provider’s attention within sixty (60) days, the client agrees to waive his/her right to dispute such problems or discrepancies with the Service Provider.
    • g. Any billing-related questions or to stop a recurring payment from being charged to the designated payment method, email sales/billing support on or
  5. Account Termination
    The subscription shall be terminated on the following grounds:
    • a. Service fees are unpaid after more than 30 days;
    • b. Violation of the Terms of Service Policy, Partner Terms, or Policy Terms;
    • c. The website is used for purposes the Service Provider believes to be illegal or offensive including but not limited to pornographic content, terrorist activities, etc. The Service Provider shall exert earnest effort to notify the client before terminating the subscription.
  6. Warranties
    • a. The Service Provider makes no warranties to the client of any kind, expressed or implied with respect to the services, and/or the Service Provider’s subcontractors’ and affiliates’ services provided.
    • b. The Service Provider expressly disclaims any implied warranty or merchant ability of fitness of the service for a particular purpose.
    • c. The Service Provider shall not be liable for any damages suffered by the client, whether indirect, special, incidental, exemplary, or consequential, including, but not limited to, loss of data or service interruptions, resulting from:
      • i. the use or the inability to use the service;
      • ii. cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received, or transactions entered into through or from the service;
      • iii. unauthorized access to or alteration of your transmissions or data;
      • iv. statements or conduct of any third party on the service;
      • v. or any other matter relating to the service.
    • d. The Service Provider shall take all reasonable precautions to ensure the database is secure and protected. The client understands and agrees that the service provider is under no obligation to export, extract, retrieve or store our client’s data except for through the weekly backups of the client’s website which is stored on a ‘best effort’ basis and taken automatically via HD (third-party hosting provider).
  7. Terms
    The Client agrees to:
    • a. Use the website in a manner that is legal, ethical and in conformity with community standards;
    • b. Respect the privacy of other users in such manner that they shall not intentionally seek data or passwords belonging to other users, nor will they modify files or represent themselves as another user unless explicitly authorized to do so by that user;
    • c. Respect the legal protection provided by copyright law, trade secret law, or other laws protecting intellectual property; and
    • d. Accept notifications of service changes, commercial email and similar offers presented via email.
    • e. In the event of a serious violation of the TERMS OF SERVICE, the Service Provider shall reserve the right to terminate your account immediately. Every effort will be made to inform the client prior to account termination.
  8. Assignment
    • a. This Agreement is personal to the client, and in case of assignment wherein the client allows someone to use his/her account, the client agrees to:
      • i. Seek the prior written consent of the Service Provider;
      • ii. Remain liable to the Service Provider for any fees due under this Agreement.
    • b. The Service Provider retains its right to assign this Agreement at any time.
  9. Change of Terms and Conditions
    • a. The Service Provider reserves the right to change the terms and conditions of this Agreement as needed.
    • b. The continued use of the services after said changes constitutes acceptance of those new terms and conditions. This includes, but is not limited to, the right to change our subscription rates at any time.
    • c. Non-acceptance to the new terms and conditions, the client may terminate this Agreement in accordance with the cancellation policy provided under Section 15 on Cancellation.
    • d. The Service Provider shall give thirty (30) days notice prior to changing subscription rates.
  10. Notification of Account Changes
    The Client agrees to:
    • a. Provide information relating to the use of this service as deemed necessary or desirable by the Service Provider.
    • b. Notify the Service Provider of its address, email address, telephone number or billing information changes.
  11. Notices
    All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been given on the date of delivery: if delivered personally to the party to whom notice is to be given; if sent by electronic mail with a cc: to sender; Or on the third day after mailing by express mail.
    • a. This Agreement may be executed in one or more counterparts. Each shall be deemed an original, but all of which together shall constitute one and the same instrument.
    • b. If an organisation is the subscriber, the individual signing up for Success Web services represents that he or she is duly authorised to enter into this Agreement on behalf of that organization.
    • c. In the event of a dispute, the parties agree to submit the matter to the Community Dispute Resolution Service or any recognized Arbitration Board located within Service Provider’s state and county, before instituting litigation.
  12. Payment, Refunds, Upgrading and Downgrading Terms
    • a. A valid credit card, or a Bank account for direct debit payments, is required for paying accounts.
    • b. The service is billed at the end of each month of subscription and is non-refundable. There shall be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
    • c. For clients in New Zealand, the fees include the GST. However, for international clients, all fees are exclusive of any tax and other duties.
    • d. For any upgrade or downgrade in plan level, the credit card supplied by the client will automatically be charged the new rate on the next billing cycle provided (7) seven days notice has been allocated to the upgrade/downgrade.
    • e. Downgrading the service may cause the loss of content, features or capacity of the client’s account. Success Web will not be made liable for such loss.
    • g. A client who purchased the website for over 30 days and opts not to continue the website build may be granted credit (minus an administration fee of $250) on the condition that:
      • i. The build has not commenced;
      • ii. The client has not completed the initial Web Planning Session; and
      • iii. Said credit may only be used on any other Success Web or The Web Co products or services;
    • h. This refund policy exists to protect clients against the potential of poor work quality. As such, refunds will not be granted for any other reasons including but not limited to; change of mind, closing or liquidation of business, or financial hardship.
    • i. To be eligible for a refund, the client must NOT have requested the domain to be mapped to send the site live, which constitutes acceptance of the services as completed.
    • j. Several types of products are exempt from this guarantee including:
      • i. Speed Builds;
      • ii. G-Suite setups; and
      • iii. Additional third-party integrations billed to the customer separately to the website set-up.
    • k. To request a refund, the submission must be made by email to
  13. 24 Month Refresh Policy
    • a. After 24 months, the client is eligible for a refresh of the current website equal to the value of the initial setup cost of his/her subscription.
    • b. The client can choose to either rebuild his/her website using pages from the most up to date Demo Site of the Service Provider or use the credit to purchase support hours that can be used to refresh the client’s current site.
    • c. Support hours bill at $175/NZD an hour and the available credit amount is equal to the value of the initial setup cost of the subscription.
    • d. Application for a refresh of the website can be made via email to
  14. Account Terms
    The client agrees that:
    • a. They must be 13 years or older to use the service.
    • b. They or his/her assignee when approved by the Service Provider, is a human being; Accounts registered by “bots” or other automated methods are not permitted.
    • c. They shall provide his/her legal full name, a valid email address, and any other information requested in order to complete the signup process.
    • d. They are the owner of the credit card supplied. If another person or company owns the credit card provided, he or she undertakes to have the proper authority to validly use the same and assumes all legal responsibility thereto towards the real owner thereof or to Success Web, should reimbursement be requested for any reason.
    • e. Login may only be used by one person – additional logins for the same account can be requested by contacting
    • f. They are responsible for maintaining the security of the account and password. The Service Provider cannot and will not be liable for any loss or damage from the failure of the client to comply with this security obligation.
    • g. They are responsible for all Content posted and activity that occurs under his/her account (even when Content is posted by others who have accounts under the client’s account).
    • h. They shall not use the Service for any illegal or unauthorized purpose.
    • i. They must not, in the use of the service, violate any laws. (including but not limited to copyright laws).
  15. Cancellation and Termination
    • a. The client is solely responsible for properly cancelling his/her account using the Manage Subscription Form. A phone, email, social media message or any other request to cancel the client’s account is not considered cancellation. It must be in writing.
    • b. Success Web offers a full ownership AND a subscription service.
    • i. For subscription users to use the platform setup for the client at the commencement of this service, the client must continue to pay the subscription fee or arrange a buyout of the website platform. Minimum 24 month subscription period applies.
    • c. The current buyout fee is $2,500 NZD and can be arranged by emailing us at However, the fee drops to $1,250 NZD after 24 months.
    • d. The Content of the client’s website will be immediately deleted from the Service upon cancellation. This information cannot be recovered once the account is cancelled unless otherwise arranged through written notice via Success Web.
    • e. If the client’s cancellation of service is made (7) seven days before the end of the client’s current paid up month, cancellation will take effect immediately and there shall be no additional charges thereafter.
    • f. The Service Provider, in its sole discretion, has the right to suspend or terminate the client’s account and refuse any and all current or future use of the Service, or any other Success Web service, for any valid reason at any time. Such termination of the Service will result in the deactivation or deletion of the client’s Account or his/her access to the Account, and the forfeiture and relinquishment of all Content in the said Account.
    • g. The Service Provider reserves the right to refuse service to anyone for any reason at any time.
  16. Modifications to the Service and Prices
    • a. The Service Provider reserves the right to modify or discontinue temporarily the service (or any part thereof), provided it notifies the client a minimum of 30 days before doing so.
    • b. Should the Service Provider decides to discontinue the service permanently, it shall notify the client at least 60 days beforehand.
    • c. Prices of all Services, including but not limited to monthly subscription plan fees to the service, are subject to change upon 30 days’ notice. Such notice may be provided at any time by posting the changes to the Success Web website.
    • d. The Service Provider shall not be liable for any modification, price change, suspension or discontinuance of the Service.
  17. Copyright and Content Ownership
    • a. The Service Provider claims no intellectual property rights over the material provided by the client to the Service.
    • b. The website content, photos, user data, and materials, uploaded remain to be the client’s property. However, by setting the pages to be shared publicly, the client agrees to allow others to view and share the Content.
    • c. Client agrees to own the rights to publish any content supplied to Success Web for the construction of the website and for any content you upload to the website.
    • d. The Service Provider does not pre-screen Content, but Success Web and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is made available by the client via the Service.
    • e. The look and feel of the website Service is copyright ©2017-2019 Success Web, All rights reserved. Client shall not duplicate, copy, or reuse any portion of this website without the express written permission of the Service Provider.
  18. General Conditions
    • a. The subject headings of the articles and sections are for convenience only and shall not affect the construction or interpretation of any of its provisions.
    • b. If any portion of this Agreement is found invalid or unenforceable, that portion shall be severed, and the remainder of this Agreement shall remain in force.
    • c. This Agreement constitutes the entire Agreement between the service provider pertaining to its subject matter and supersedes all our prior Agreements, representations, and understandings.
    • d. No waiver shall be binding unless executed in writing by the party making the waiver.
    • e. The client’s use of the Service is his/her sole risk. The service is provided on an “as is” and “as available” basis.
    • f. Technical support is only provided to paying account holders and is only available via email.
    • g. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Success Web customer, employee, member, or officer will result in immediate account termination.
    • h. The client understands that the technical processing and transmission of the Service, including its content, may be transferred unencrypted and involve;
      • i. transmissions over various networks; and
      • ii. changes to conform and adapt to technical requirements of connecting networks or devices.
    • i. You must not transmit any worms or viruses or any code of a destructive nature.
    • j. Success Web does not warrant that:
      • i. the service will meet your specific requirements;
      • ii. the service will be uninterrupted, timely, secure, or error-free;
      • iii. the results that may be obtained from the use of the service will be accurate or reliable;
      • iv. the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations; and
      • v. any errors in the Service will be corrected.

Questions about the Terms of Service should be sent to

By ticking the “I accept” box, you agree to, and will be bound by, the terms and conditions. If you do not agree to the terms and conditions, you must not use the services of The Web Company NZ Limited